Terms of Service

Please read these Terms of Service carefully before using our website or instructing us to carry out any surveying or valuation work. By using this website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. Acceptance of These Terms

By accessing our website at crowboroughsurveyors.com or by instructing Crowborough Surveyors to provide any professional service, you agree to be bound by these Terms of Service, together with our Privacy Policy. These terms form a legally binding agreement between you and Crowborough Surveyors.

If you are instructing us on behalf of a business or organisation, you confirm that you have authority to bind that entity to these terms.

2. About Us

Crowborough Surveyors is an independent firm of chartered building surveyors and registered valuers. We are regulated by the Royal Institution of Chartered Surveyors (RICS) and our surveyors hold professional accreditations under RICS, CIOB (Chartered Institute of Building) and/or RPSA (Residential Property Surveyors Association).

Our principal office is located in Crowborough, East Sussex, TN6, United Kingdom.

3. Use of Our Website

You may use our website for lawful purposes only. You must not:

• Use our website in any way that violates any applicable local, national or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material (spam).
• Attempt to gain unauthorised access to any part of our website, server, or database.
• Introduce any viruses, trojans, worms, or other malicious or technologically harmful material.
• Use automated tools to scrape, harvest or extract data from our website without our written permission.

We reserve the right to suspend or terminate access to our website for any user we reasonably believe to be in breach of these terms.

4. Intellectual Property

All content on this website — including text, images, graphics, logos, icons and software — is owned by or licensed to Crowborough Surveyors and is protected by UK and international copyright and intellectual property law.

You may view and print pages from our website for your own personal, non-commercial use. You must not reproduce, distribute, modify, transmit, republish or otherwise use any content from this website without our prior written permission.

Our survey reports are prepared exclusively for the named client and for the specific purpose stated. They may not be relied upon by any third party without our written consent.

5. Our Surveying Services

When you instruct us to carry out a survey or valuation, the following applies:

Letter of Engagement

Before we commence any work, we will issue you with a Letter of Engagement (or Terms of Engagement) setting out the scope of work, the agreed fee, and the specific terms applicable to your instruction. These Terms of Service should be read together with your Letter of Engagement.

RICS Standards

All surveys and valuations are carried out in accordance with the relevant RICS Practice Statements, Guidance Notes and Valuation Standards (the Red Book), as applicable. Our surveyors hold appropriate professional qualifications and professional indemnity insurance.

Access and Co-operation

You are responsible for ensuring that we can gain reasonable access to the property to be inspected on the agreed date. If access is not available through no fault of our own, we reserve the right to charge an abortive fee to cover our time and expenses.

Scope of Inspection

Our surveys are visual and non-destructive. We inspect all visible and accessible elements of a building. We do not carry out structural calculations, drainage tests, electrical or gas checks, specialist timber surveys, or invasive investigations unless specifically agreed in writing. Where we identify potential issues that require specialist investigation, we will recommend this in our report.

6. Our Survey Reports

Our survey reports are prepared for the sole use of the named client and for the specific purpose stated. The following conditions apply:

• Reports are based on conditions observed at the time of inspection and may not reflect matters arising after the inspection date.
• Reports must not be disclosed to, or relied upon by, any third party (including mortgage lenders, solicitors or other purchasers) without our prior written consent.
• Where a valuation figure is provided, this represents our professional opinion of market value at the date of inspection, based on market evidence available at that time.
• We accept no liability for reliance on our reports by any person other than the named client.

7. Fees and Payment

Our fees are agreed in writing before we commence any work. Unless otherwise stated in your Letter of Engagement:

• Payment is due within 14 days of the invoice date.
• We reserve the right to withhold delivery of the survey report until full payment has been received.
• If you cancel an instruction after we have booked the survey appointment, a cancellation fee may apply to cover reasonable costs incurred.
• We reserve the right to charge interest on late payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

8. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above, our total liability to you in connection with any survey, valuation or other service — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the fee paid by you for the specific service giving rise to the claim.

We are not responsible for any loss or damage you suffer as a result of:

• Reliance on our website content (which is provided for general information only).
• Any third-party website linked to or from our website.
• Matters arising after the date of the survey inspection.
• Concealed or inaccessible defects that could not reasonably be identified during a visual, non-invasive inspection.

9. Complaints Procedure

We take all complaints seriously. If you are unhappy with any aspect of our service, please contact us in the first instance to discuss your concerns. We aim to acknowledge complaints within 5 working days and provide a full response within 28 days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

• RICS (for RICS-regulated disputes): rics.org
• The Property Ombudsman: tpos.co.uk

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The inclusion of a link does not imply our endorsement of the linked website or its content.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will take effect immediately upon being posted to this page. We will update the "Last updated" date at the top of the page when changes are made. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms.

We recommend that you review these terms periodically to stay informed of any updates.

12. Governing Law

These Terms of Service, and any dispute or claim arising from or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

You and we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: